Contact us
We’d love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to give us feedback, our team is here to help.
Email: support@luciend.com
Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM IST. We strive to respond to all inquiries within 24-48 hours.
Thank you for choosing Luciend. Your satisfaction is our top priority!
FREQUENTLY ASKED QUESTIONS
Yes, at Luciend, we strive to ensure that our product images accurately represent the actual items you will receive. However, slight variations in color and texture may occur due to differences in monitor displays and lighting during photography.
You can view your sales receipt in your account on our website. After logging in, go to your order history, and you will find a detailed receipt for each purchase. Additionally, a copy of your sales receipt will be sent to your email after your order is confirmed.
We only accept returns for items that are damaged upon delivery. If you receive a damaged item, please contact us at support@luciend.com within 1-2 days of receiving the order. Include your order number, a description of the damage, and photographic evidence. Our customer service team will provide you with instructions on how to return the item.
We strive to keep our inventory updated and frequently restock popular items. If an item you want is out of stock, please sign up for notifications on the product page, and we will notify you as soon as it becomes available again.
Currently, we only ship within India. You can have your order shipped to any address within India. Please ensure that the shipping address is accurate and complete to avoid any delivery issues.
