Return and Refund Policy

Last updated: 17 July, 2024

At Luciend, we are committed to ensuring your satisfaction with every purchase. If you receive a damaged item, we are here to help. This Return and Refund Policy outlines the terms and conditions regarding the return and refund process for products purchased from our website.

Returns

We only accept returns for items that are damaged upon delivery. If you receive a damaged item, you must report it to us within 1-2 days of receiving the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Reporting a Damaged Item

To report a damaged item, please follow these steps:

Contact us at support@luciend.com within 1-2 days of receiving the damaged item. Include your order number, a description of the damage, and photographic evidence of the damage.
Our customer service team will review your request and, if approved, will provide you with instructions on how to return the damaged item.

Return Shipping

You will be responsible for paying for your own shipping costs for returning the damaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@luciend.com.

Changes to Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Return and Refund Policy on our website.